Q1: Can I get some samples, and when will the samples be ready?
A: Yes, we can supply samples for quality checks and market tests. It usually takes about 35-55 days to finish the samples, depending on different models.
Q2: What is the delivery time?
A: It usually takes about 35-55 working days for production based on specifications for your order and quantity.
Q3: What are your payment terms?
A: We usually accept T/T as the main payment terms, and other payments can also be negotiated.
Q4: What are your warranty terms?
A: We offer different warranty times for different components, please contact us for details.
Q5: Do you have the products in stock?
A: No, all e-bikes will be newly produced according to your order including samples.
Q6: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.
Q7: How does your factory do regarding quality control?
A: Quality is the priority. We always attach great importance to quality control from the very beginning to the end of production. Every product will be fully assembled and carefully tested before packing and shipping.
Q8: Will you deliver the right products as I ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and loyalty. Our company has been audited and approved by TUV, the assessment report will be sent to you by email.